Mine Dispatcher

• Communicate schedule and dispatch workers, work crews, equipment and service vehicles according to requests, specifications or needs using two-way radios or microphones
• Serve as central communication for mine production and safety, including emergency events
• Capture, validate and record mine site data, shift and production reports
• Monitor traffic and heavy equipment through video cameras to ensure efficient use
• Receive, prepare and relay work orders, messages and information to and from work crews, supervisors and field inspectors
• Enter computer information to facilitate decision-making for mine management and engineering
• Provide accurate information required to make informed production decisions

Mine Dispatchers are paid on an hourly basis. Depending on factors such as the location of the mine and the type of mineral or metal produced, pay averages $30 per hour (CostMine, 2014). In addition, Mine Dispatchers often receive other benefits.

In general, people are drawn to a career in the mining industry for the rewarding work, as well as the opportunity to apply their skills in the workplace. The compensation is attractive as is the structured work schedule which allows for personal pursuits and professional development.

The people who are attracted to working as a Mine Dispatcher enjoy using computers and various applications to transmit information efficiently and effectively. As members of the leadership team, the nature of their work enables the development of close connections with, and among, colleagues and supervisors. Mine Dispatchers enjoy problem-solving and learning new technology and new procedures.

Each year, MiHR researches the needs of the mining industry to hire Mine Dispatchers. Based on 2015’s forecast, we are providing the following assessment of the Job Prospects in mining as well as an evaluation applicability of these skills in other sectors. Together, these measures will help future job seekers to make informed decisions about potential careers, based on the opportunities in the mining industry.

Note: conditions vary according to employer and region.

As a Mine Dispatcher, you will be working under pressure, generally in a control-room working environment.

Safety is the top priority in the mining industry and employers take every precaution to create a safe workplace. All mine employees observe strict health and safety rules and wear personal protective equipment (e.g. safety glasses, respirator, steel-toed boots, hard hats, ear protection, etc.). This equipment also reduces the risks that come with exposure to various environmental conditions, extreme temperatures and hazards.

Working hours vary considerably from mine to mine. You might have standard weekday working hours or shift work that involves evening and/or weekend work. Overtime is generally not required but you may have opportunities to work overtime in return for extra compensation.

Some mines are located near communities, which would enable you to live at home and commute to work. These mining communities tend to be close-knit, with strong friendships forming among co-workers and their families. Because these communities are often small towns, they provide wonderful opportunities for outdoor activities such as hunting, fishing, snowmobiling and hiking.

Many mines are situated in remote areas and require most employees to live in a mining camp. In these mines, employees usually work on a “fly-in, fly-out” schedule. When on-site, all of your living expenses would be covered, including meals. Trained chefs and kitchen staff generally prepare meals and some camps provide accommodations for dietary restrictions and preferences.

Some camps are fairly basic, while others are well-equipped with gym, recreation, and internet facilities. Many camps provide a variety of training courses including language, yoga and First Aid. Fishing and hiking may or may not be permitted, depending on local regulations, licence requirements, and environmental considerations. Firearms are not permitted in mining camps.

Common traits that successful Mine Dispatchers share are:

• Ability to stay focused
• Computer skills
• Detail-oriented
• Problem-solving skills
• Risk management skills
• Strong communication skills (verbal and written)
• Strong interpersonal skills
• Strong multi-tasking skills
• Time management skills
• Values safety, health and positive working environment
• Works well under pressure

Many of these traits can be developed. If you are interested in following this career path, first determine your strengths and weaknesses, and set goals in order to develop the traits you need to succeed.

Many employers want to help job seekers build a successful and fulfilling career. Here are some ways that the mining industry may support you:

• Offer job placements, training and mentoring
• Welcome applicants with experience in other industries and countries
• Have incentives to attract women and Aboriginal peoples to mining education, training and employment
• Offer parental leave, housing incentives, or flexible schedules
• Provide professional development programs to support you and to develop career progression options

Note: this table reflects what is required at the time of hire. The requirements listed below illustrate what it takes to start the career and does not take into account on-the-job training given to new employees.

Fixed Requirements

• High school diploma or equivalent
• Minimum of five years of experience working in a mine environment, including heavy equipment operations and different types of mobile equipment
• Must be able to pass a medical test
• Must be able to pass a drug test
• Willingness to work in a diverse environment
• Proficiency in language of operation

May be Required

• Experience operating computer-assisted communications and dispatching equipment
• Knowledge of standard operating procedures in mining

Assets

• Understanding of mine dispatch systems and operating software applications systems
• Willingness to relocate
• Other languages